Privacy Policy — Borneo88

Borneo88 ("we", "us", "our", or "the Platform") operates the online gaming and sports betting platform accessible at https://borneo88.cam. We are committed to protecting the privacy and personal data of all individuals who interact with our Platform, including registered players, prospective members, and website visitors.

This Privacy Policy ("Policy") sets out in clear and precise terms: the categories of personal data we collect; the purposes and legal bases on which we process that data; the circumstances under which data may be shared with third parties; how long we retain data; and the rights available to you in relation to your personal information.

This Policy applies to all personal data collected through the Borneo88 website, mobile-optimised platform, live chat support channels, email correspondence, and any other touchpoint through which you interact with Borneo88.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

Borneo88 collects personal data falling within the following categories, as applicable to your interaction with the Platform:

Borneo88 collects personal data through the following means:

1. Direct Submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting our support team, or participating in promotions.
2. Automated Collection: Technical and behavioural data collected automatically as you browse and interact with the Platform, including through cookies, server logs, and session tracking technologies.
3. Payment Processors: Transaction confirmation data received from our integrated Malaysian payment partners, including DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, Touch 'n Go eWallet, Boost, and GrabPay, to verify and record financial transactions.
4. Identity Verification Services: Where we engage third-party KYC service providers to verify the authenticity of identity documents submitted during account verification, those providers may return verification outcomes to us.
5. Third-Party Referrals: If you arrive at the Platform via an affiliate or referral partner, we may receive limited data identifying the referral source. This data does not include financial or identity information beyond what you subsequently provide directly.

5.1Borneo88 processes your personal data only where a lawful basis exists for doing so. The principal legal bases on which we rely are as follows:

• Contractual Necessity: Processing required to fulfil the contract between you and Borneo88 — including account registration, deposit and withdrawal processing, bet settlement, and customer support.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations, age verification, KYC, and record-keeping requirements.
• Legitimate Interests: Processing carried out in the legitimate interests of Borneo88 where those interests are not overridden by your rights — including fraud prevention, security monitoring, platform improvement, and responsible gambling monitoring.
• Consent: Processing activities (such as sending marketing communications or placing non-essential cookies) for which we have obtained your explicit, informed, and freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6.1Borneo88 uses the personal data we collect for the following specific purposes:

• To create, verify, and manage your player Account, including identity verification and age confirmation;
• To process deposits and withdrawals via your chosen Malaysian payment method (DuitNow, FPX, Maybank, CIMB, Touch 'n Go eWallet, Boost, GrabPay, and others);
• To settle bets and gaming activity, maintain game history, and resolve any disputes arising from Platform use;
• To provide customer support via live chat and email, and to maintain records of support interactions;
• To send transactional communications — account confirmations, security alerts, withdrawal notifications — which are integral to the service and cannot be opted out of;
• To send promotional communications and marketing materials, where you have given explicit consent or where permitted under applicable law. You may opt out at any time;
• To monitor gameplay patterns and transaction behaviour for responsible gambling purposes, and to proactively identify players who may be exhibiting signs of problem gambling;
• To detect, investigate, and prevent fraud, money laundering, cheating, multi-accounting, and other prohibited conduct;
• To analyse platform usage data in aggregate, anonymised form to improve user experience and product features;
• To comply with applicable legal and regulatory requirements, including maintaining records as required by anti-money laundering legislation.

6.2Borneo88 does not use personal data for automated decision-making that produces legal or similarly significant effects on Players, without human review being available upon request.

7.1Borneo88 does not sell, rent, or otherwise trade your personal data. We share personal data only in the limited circumstances described below:

• Payment Service Providers: Financial transaction data is shared with our integrated Malaysian payment partners (including banks and e-wallet providers) solely to process your deposits and withdrawals.
• KYC and Identity Verification Partners: Identity document data may be shared with contracted third-party verification services to confirm your identity and age during the KYC process. These partners are contractually bound to process data solely for verification purposes.
• Game Content Providers: Limited technical identifiers (such as anonymised player session tokens) may be shared with our licensed game studio partners to enable gameplay. No identity or financial data is shared with game studios.
• Legal and Regulatory Authorities: Where required by applicable law, court order, or regulatory directive, Borneo88 may disclose personal data to relevant authorities. We will inform you of such disclosure where legally permitted to do so.
• Fraud Prevention Agencies: In cases of suspected fraud, money laundering, or other serious criminal activity, relevant data may be shared with authorised fraud prevention and law enforcement agencies.
• Borneo88 Group Entities: Where Borneo88 operates as part of a corporate group, personal data may be shared with affiliated entities for internal administrative, compliance, or operational purposes, subject to equivalent data protection obligations.

8.1The Borneo88 Platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience. The principal categories of cookies we use are as follows:

• Essential Cookies: Strictly necessary for the Platform to function. These include session cookies that keep you logged in, security tokens, and cookies that remember your preferences during a session. These cannot be disabled without impairing core Platform functionality.
• Functional Cookies: Enable enhanced functionality such as remembering your language preference, display settings, and previously viewed game categories. Disabling these may reduce personalisation.
• Analytical Cookies: Collect anonymised data about how users navigate the Platform — pages visited, session durations, and features used — to help us improve performance and content. This data does not identify individual users.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot access, credential stuffing attacks, and suspicious login attempts.

8.2Non-essential cookies (functional and analytical) are deployed only where you have provided consent via the cookie preference settings available on the Platform. You may withdraw cookie consent at any time by adjusting your browser settings or Platform cookie preferences. Note that withdrawing consent for essential cookies will impair your ability to use the Platform.

9.1Borneo88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, and thereafter as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active Account Data: Retained for the duration of your active membership with Borneo88.
• Post-Account Closure: Following account closure, we retain identity, transaction, and KYC records for a minimum of five (5) years in compliance with anti-money laundering and financial record-keeping requirements.
• Support Communications: Retained for up to two (2) years from the date of the final interaction for quality assurance, dispute resolution, and training purposes.
• Anonymised Analytics Data: Aggregated, fully anonymised usage data may be retained indefinitely as it can no longer be linked to an individual.
• Self-Exclusion Records: Responsible gambling self-exclusion records are retained in a manner that prevents re-registration during the exclusion period, and for a minimum period following the expiry of any voluntary exclusion.

9.2Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with Borneo88's data destruction protocols.

10.1Borneo88 implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our Platform is encrypted in transit using industry-standard SSL/TLS protocols.
• Encrypted Data Storage: Sensitive personal data, including financial records and identity documents, is stored in encrypted form at rest.
• Access Controls: Internal access to personal data is restricted to authorised Borneo88 personnel on a strict need-to-know basis, governed by role-based access control policies.
• Security Monitoring: Continuous 24/7 monitoring of Platform access logs and transaction patterns for anomalies indicative of unauthorised access or fraudulent activity.
• Regular Security Audits: Periodic internal and third-party security assessments to identify and remediate vulnerabilities in our systems and data handling processes.

10.2Notwithstanding the above, no digital system can guarantee absolute security. In the unlikely event of a data breach that may affect your personal data, Borneo88 will notify affected users in accordance with applicable legal requirements.

As a Data Subject under applicable data protection law, you hold the following rights in relation to your personal data held by Borneo88. To exercise any of these rights, please contact our support team via live chat or email.

To exercise any of the above rights, please contact our Data Protection team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and respond in full within 30 calendar days.

12.1The Borneo88 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data relating to individuals under the age of 21.

12.2During registration and as part of our ongoing KYC obligations, we take reasonable steps to verify the age of all Players. Where we discover or have reasonable grounds to believe that a Player is under 21 years of age, we will immediately suspend their account, cease all processing of their data except as required for regulatory purposes, and return any funds to the extent legally permissible.

12.3If you believe a minor may have accessed the Platform using your account or device, please contact our support team immediately via live chat or email.

13.1The Borneo88 Platform does not intentionally include links to external third-party websites or services, consistent with our policy of maintaining a self-contained, secure player environment.

13.2Where third-party service components (such as payment gateways or game interfaces) are embedded within the Platform, those components operate under the privacy practices of the respective providers. Borneo88 takes reasonable steps to ensure that such providers maintain data protection standards consistent with our own commitments, as documented in our data processing agreements with them.

13.3Borneo88 is not responsible for the privacy practices of third-party providers once data is transmitted to them in the course of transaction processing or identity verification, beyond the contractual safeguards described in Section 7 of this Policy.

14.1In the course of providing our services, personal data may be transferred to and processed in jurisdictions outside Malaysia, including in connection with cloud hosting infrastructure, KYC verification services, or game content delivery.

14.2Where personal data is transferred internationally, Borneo88 takes appropriate safeguards to ensure that the receiving jurisdiction or entity provides an adequate level of protection for personal data, including through contractual clauses, certification frameworks, or equivalent data protection standards.

14.3You may request further information about the international transfer safeguards applicable to your data by contacting our support team.

15.1Borneo88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. Material changes — meaning changes that significantly affect your rights or the way we handle your data — will be communicated to registered Players by email and/or via a prominent notice on the Platform, at least 14 days before the changes take effect.

15.2Non-material updates (such as clarifications in language, formatting corrections, or updates to contact details) will be made without prior notification, but the "Last Updated" date at the top of this Policy will reflect the date of any such change.

15.3Your continued use of the Platform after the effective date of any update constitutes acceptance of the revised Policy. If you do not agree with a material change, you are entitled to close your account before the change takes effect.

15.4The current and authoritative version of this Privacy Policy is always accessible at https://borneo88.cam/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Borneo88 handles your personal data, please contact us through the following channels:

When submitting a data rights request, please include your registered username and a clear description of your request to allow us to identify your account and respond accurately. For identity verification purposes, we may ask you to confirm additional account details before processing your request.